Grievance Redressal
A Grievance Redressal Mechanism has been put in place to ensure that COL/SOL students/Learners have access to a formal and accessible route to voice their concerns and that they are addressed in a time-bound and structured manner. This mechanism will help address students’/learners’ concerns, both academic and administrative, reduce arbitrariness and help create and maintain a fair and consistent approach to resolving issues.
Campus of Open Learning Grievance Redressal and Management (COL GRAM)
COL GRAM has been envisaged by the Academic Coordinator, OLDC, as a one stop access point for students/learners of COL/SOL regarding any Academic or Administrative query. This setup has been provided to ensure that students/learners find time bound and effective solutions regarding their concerns/problems.
Students can raise queries on the COL GRAM platform regarding PCP Classes and any other query that is Academic or Administrative in nature. Once a query has been raised, student/learner will be provided with a tracking id to help them track the status of their query/complaint. Providing resolution/response to the query/complaint will take from 24 to 48 hours. (only working days are counted).
Call Centre
Due to an ever-increasing footfall at COL/SOL office, of students/learners seeking various kinds of information regarding administrative issues or course related queries, an in-house call centre was envisioned by the Academic Coordinator, OLDC. It was established to serve as an essential interface between the institution and the students/learners.
It provides academic counselling, answers queries and offers guidance on course content, assessments and study material. Students/learners can call to seek clarification on assignments, assessments and administrative matters.
The call centre handles queries and concerns of students/learners and addresses technical issues related to the online platform PRAGYAN, login-related issues, and access to study material. The call centre collects feedback from students/learners, providing support, guidance and assistance throughout their learning journey.